of elvs IT-Service Consulting, owner Elvis Hrsto ("elvs", "we") for sales, consulting, services and repairs. This is a convenience translation; only the German version is legally binding.

Version: October 2026

§ 1 Scope

These terms apply to all contracts between elvs IT-Service Consulting, owner Elvis Hrsto, Frauensteiner Str. 12, 65199 Wiesbaden, and our customers for the sale of goods, consulting, IT services and repairs, whether concluded on our premises, at your location, by phone, e-mail, remote session or via our website. "Consumer" and "business" are defined in §§ 13, 14 German Civil Code (BGB). Deviating terms of the customer apply only if we agree in text form; individual agreements take precedence.

§ 2 Our services

Sale of new and used (clearly labelled) hardware, parts, accessories and software licences; consulting; IT services (setup, maintenance, networks, cloud/backup, security, virus removal, on-site and remote support); repair of PCs, laptops and accessories; data recovery; PC assembly incl. gaming PCs and water cooling. The scope agreed in the individual case is decisive.

§ 3 Conclusion of contract, estimates

Information on the website is not a binding offer; the contact form is a non-binding request. A contract is concluded by our confirmation in text form, by an order signed or given on site, or when we start work with your consent; purchases on our premises are concluded on handover against payment. Written offers are valid for 14 days. Cost estimates are non-binding unless expressly stated; if they will be exceeded by more than 15 % we inform you in advance and you decide how to proceed. Diagnostics/estimates are charged only if agreed beforehand.

§ 4 Prices, billing, discounts, appointments

Prices for consumers include statutory VAT; for businesses VAT is added. On-site work: first started hour in full, then per started quarter hour; remote support per started quarter hour; travel costs only if agreed. Parts, material, licences and third-party services are charged additionally. Promotional discounts require proof, apply once per person and promotion and cannot be combined. Appointments may be cancelled free of charge up to 24 hours in advance; otherwise an agreed travel flat fee may be charged, with proof of lower damage reserved.

§ 5 Payment (cash, debit card, bank transfer)

You can pay in cash, by girocard (EC card) or other cards accepted at our terminal, or by bank transfer. Card payments are processed by our terminal provider and the banks involved. Payment is due on completion (on-site) or handover (goods); invoices are payable immediately unless a later due date is stated. For special orders a deposit may be requested (consumers: limited to the purchase value of the goods ordered; businesses: up to 75 %). Default interest: consumers 5, businesses 9 percentage points above base rate plus the flat fee under § 288(5) BGB.

§ 6 Invoices by e-mail

We send invoices electronically by e-mail (usually PDF). By placing an order you agree to this; paper invoices are available free of charge on request. Businesses receive structured e-invoices (e.g. ZUGFeRD/XRechnung) where required by law. We never change our bank details by e-mail only – please call us if in doubt.

§ 7–9 Services, repairs, sale of goods

We work according to the state of the art; deadlines are binding only if expressly agreed. Remote sessions start only after your release and can be ended by you at any time. Repairs use new or equivalent tested parts (used parts only by agreement). Data carriers are always returned or destroyed only at your express request. Please collect finished devices within 4 weeks; afterwards reasonable storage fees may apply; statutory lien under § 647 BGB. Goods remain our property until paid in full.

§ 10 Goods and services from third parties

If we sell you third-party goods or have services performed by partners on our behalf, we remain your contractual partner and statutory warranty claims lie against us. If we expressly arrange a contract directly between you and a third party, we inform you in advance; that contract, including warranty, is governed solely by the third party's terms and we are liable only for careful arrangement.

§ 11 Statutory warranty

Consumers: 2 years from handover/acceptance; for used goods 1 year only if separately and expressly agreed before contract conclusion. Businesses: 1 year for new goods and work; used goods sold without warranty; § 377 HGB applies to merchants. These limitations do not apply to damages for injury to life, body or health, intent, gross negligence, fraudulently concealed defects, guarantees, product liability and recourse claims. Data recovery: we owe a professional recovery attempt, not a specific result, unless agreed otherwise.

§ 12 Guarantee

A guarantee is a voluntary additional promise and does not affect your statutory rights. Manufacturer guarantees are governed by the manufacturer's terms; we gladly assist. An own guarantee by elvs exists only if expressly declared in text form stating content, duration and territorial scope.

§ 13–15 Liability, cooperation, data protection

Unlimited liability for intent, gross negligence, injury to life/body/health, guarantees and product liability; for simple negligence only for breach of essential contractual obligations, limited to foreseeable typical damage; for data loss limited to the recovery effort that would have been required with proper backups. Please back up your data before handing over devices. For business customers we conclude a data processing agreement (Art. 28 GDPR) on request.

§ 16 Right of withdrawal for consumers

Consumers have a statutory right of withdrawal for contracts concluded off-premises or exclusively by distance communication – see the withdrawal policy. No right of withdrawal exists e.g. for custom-built goods, unsealed software, or urgent repairs you expressly requested at your home.

§ 17–18 Dispute resolution, final provisions

We are neither obliged nor willing to participate in dispute resolution before a consumer arbitration board. German law applies (mandatory consumer protection of your country of residence remains unaffected). Place of jurisdiction for merchants: Wiesbaden. Declarations may be made in text form (e.g. e-mail).

Convenience translation – the German version prevails. The right of withdrawal applies to consumers for contracts concluded off-premises or exclusively by phone, e-mail or via our website.

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day of conclusion of the contract for services and repairs, and from the day on which you or a third party indicated by you, other than the carrier, acquired physical possession of the (last) goods for sales contracts. To exercise the right of withdrawal, you must inform us (elvs IT-Service Consulting, owner Elvis Hrsto, Frauensteiner Str. 12, 65199 Wiesbaden, phone +49 611 34138925, e-mail info@elvs.eu) by an unequivocal statement (e.g. letter or e-mail). You may use the model form below, but it is not obligatory. You can also use the withdrawal function on our website (button "Withdraw from contract" at https://www.elvs.de); we will then send you an acknowledgement of receipt on a durable medium (e.g. e-mail) without delay. To meet the deadline, it is sufficient to send your communication before the withdrawal period has expired.

Effects of withdrawal

If you withdraw, we shall reimburse all payments received from you, including delivery costs (except supplementary costs of a delivery type other than the least expensive standard delivery), without undue delay and not later than fourteen days from receipt of your withdrawal, using the same means of payment unless agreed otherwise; you will not incur any fees. For goods, we may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent them back. You shall send back or hand over the goods within fourteen days; you bear the direct cost of return. Goods delivered to your home at contract conclusion that cannot normally be returned by post will be collected at our expense. You are only liable for any diminished value resulting from handling beyond what is necessary to establish their nature, characteristics and functioning. For services: if you requested the services to begin during the withdrawal period, you shall pay an amount proportionate to what has been provided until you informed us of your withdrawal.

– End of withdrawal policy –

Model withdrawal form

To elvs IT-Service Consulting, owner Elvis Hrsto, Frauensteiner Str. 12, 65199 Wiesbaden, e-mail info@elvs.eu:
– I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*),
– Ordered on (*)/received on (*),
– Name of consumer(s),
– Address of consumer(s),
– Signature of consumer(s) (only if this form is notified on paper),
– Date
(*) Delete as appropriate.

Controller under the GDPR:
elvs IT-Service Consulting, owner Elvis Hrsto
Frauensteiner Str. 12, 65199 Wiesbaden
Phone: +49 611 34138925 · E-mail: info@elvs.eu
Convenience translation – the German version prevails.

1. Overview

We process personal data only as needed to operate this website, answer requests and perform contracts (sales, consulting, services, repairs), or with your consent. We use no analytics, tracking or advertising services and do not sell data.

2. Hosting and server logs

Website and e-mail are hosted by ALL-INKL.COM – Neue Medien Münnich, Hauptstraße 68, 02742 Friedersdorf, Germany (data processing agreement under Art. 28 GDPR). Server logs (IP address, date/time, page, referrer, browser, OS) are technically necessary for delivery and security (Art. 6(1)(f) GDPR) and are deleted or anonymised after a short period. Transmission is encrypted (TLS).

3. Cookies

Necessary (§ 25(2) TDDDG): PHPSESSID (session, language, security code; deleted when the browser closes), consent_preferences (12 months), site_lang (chosen language, 12 months), applied_discount (7 days, only after clicking "Claim offer"). With consent "Functional": popup_shown (1 day), discount_history (12 months). You can change your choice at any time via "Cookie settings" in the footer.

4. Contact form, e-mail, phone

We process the details you provide (name, phone, e-mail, optional address, device manufacturer and serial number, problem description, appointment request, discount if any) to handle your request and prepare a contract (Art. 6(1)(b) GDPR). For abuse protection we use our own security code and include the sender IP in the request e-mail (Art. 6(1)(f)). You receive a copy by e-mail. Requests not resulting in an order are deleted after 6 months at the latest.

5. Withdrawal function

When you use "Withdraw from contract" we process your name, e-mail, address if given and contract details to assign the withdrawal and acknowledge receipt (Art. 6(1)(c) GDPR, § 356a BGB), stored until statutory retention and limitation periods expire.

6. Contract processing

We process contact, contract, device, payment and invoice data (Art. 6(1)(b) GDPR) and fulfil statutory retention duties (Art. 6(1)(c)). Recipients, only where necessary: manufacturers and suppliers (parts, guarantee claims), specialised partners such as data recovery labs, shipping providers, our tax advisor and authorities.

7. Data on your devices, remote support

During repair, maintenance, remote support or data recovery we access data only as needed, make copies only where required and delete them afterwards. For businesses we act as processor and conclude an Art. 28 GDPR agreement on request. Remote sessions start only when you run the software and release the session; connection data (IP, device ID, time, duration) and screen content are processed; sessions are not recorded.

8. Payment

For card payments, card data (truncated card number, expiry), amount, date/time, terminal ID and authorisation data are transmitted to our terminal network provider/payment service provider and the banks involved (Art. 6(1)(b), (c) GDPR). We do not store full card data or PINs. For bank transfers we receive the data transmitted by your bank; cash payments involve no additional data.

9. Invoices by e-mail

Invoices are sent by e-mail (PDF or e-invoice), transport-encrypted (TLS). Paper invoices on request.

10. External content

Google Maps (Google Ireland Ltd., Dublin; possible transfer to Google LLC, USA, certified under the EU-US Data Privacy Framework) loads only after you click "Load map" or consent to "External media" (Art. 6(1)(a) GDPR, § 25(1) TDDDG). Images are loaded from images.unsplash.com (Unsplash Inc., Canada – adequacy decision) and icons from cdnjs.cloudflare.com (Cloudflare Inc., USA – DPF certified); your IP address is transmitted (Art. 6(1)(f) GDPR). Partner logos are plain links.

11. Retention

Data is deleted once the purpose ceases and no retention duty applies: invoices and accounting vouchers 8 years, business letters 6 years, books and annual accounts 10 years (§ 147 AO, § 257 HGB).

12. Your rights

Access, rectification, erasure, restriction, data portability (Art. 15–20 GDPR), withdrawal of consent at any time (Art. 7(3)), objection to processing based on legitimate interests (Art. 21), and complaint to a supervisory authority (Art. 77), e.g. Der Hessische Beauftragte für Datenschutz und Informationsfreiheit, Wilhelmstraße 7, 65185 Wiesbaden, https://datenschutz.hessen.de. No automated decision-making takes place. Version: October 2026.